RETURNS AND EXCHANGES
On the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use the return label provided to ensure proper return address and credit information and ship the item prepaid and insured to: Elementz by Prerna 8049 Ancient Oaks Avenue, Las Vegas, NV 89113. Please allow 2-3 weeks for the processing of your return.
Credit Card Use
• American Express
Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.
Debit Cards: Payment is deducted from your account at the time your card is approved. A receipt is included with each order.
Gift cards will be shipped via FedEx and will require a signature upon delivery..
Registered customers can SIGN IN to access web order status and history.
Non-registered customers do not have online access to order status and history. You may request information via EMAIL or by calling 702-899-9101. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.